Frequently Asked Questions

Here is a list of the most common questions we hear. Your satisfaction is our number one priority; if you have a question or concern you can't find the answer to here, please

contact us.

Main Questions: Returns and Exchange FormRing Size Measurement GuideShipping Information
Delivery Time - How long does it take to receive my ring?
Delivery time depends on your location and shipping method. Approximate US Mail delivery times are: Pacific States: 2-7 business days, Mountain States: 1-6 business days, Central States: 2-7 business days, Eastern States: 4-10 business days, International: 1-2 weeks. For more shipping information, see our shipping page.

Exchanges - What if I received an item and it doesn't fit or I just don't like it?

We offer exchanges at no additional charge and we do not charge any restocking fees. To exchange or return an item, please follow the instructions on our

Returns and Exchange Form.

For more information regarding returns not dealing

with size or style exchanges, please see our

return policy.

Insurance - I bought insurance, what does it cover?
Jewelry Damage Repair & Replacement insurance purchased for $5.00 during the checkout process covers scratches, dents, nicks, loose or missing stones, or broken pieces including chains, etc. Lost or stolen jewelry is not covered with insurance. To process a claim, simply call 877-200-4432.

Ring Size - What if I don't know my ring size?

Please use our detailed ring size guide to accurately determine your ring size. For best results, you may want to visit a jeweler or department store (even WalMart can do this for you) and have your finger sized using a metal ring sizer.

Damaged Ring - What if I received my ring and it is defective or damaged?
We are happy to replace items that may be damaged in the shipping process at no additional charge. Please use our Returns and Exchange Form. Make note at the bottom of the form that your ring was received damaged or defective, and we will send a replacement.

Type of Fit - What is the difference between a comfort fit band and a standard band?
Click to enlargeComfort fit rings have a bevel on the inside of the ring for a more comfortable fit. Standard band rings are flat on the inside of the ring. We recommend ordering a half size larger on standard band rings wider than 8mm.

Missing Ring - I received my order and it is missing some items that I ordered.
In order to provide faster delivery, some items may be shipped directly from the manufacturer. Orders with items from two or more manufacturers usually arrive within a couple days of each other. If you have concerns about your order, please chat with us or contact us.

Shipping Times - How long does it take my order to ship?
Most orders are shipped within 1 business day of the order being placed. This may not be the case if your item was a special order or engraved.

Order Delay - I placed an order 2 weeks ago and it still hasn't arrived.
Orders may be delayed for two reasons. 1. Your order may have a backordered item, in which case we would have contacted you via email or phone. 2. US Mail delivery can sometime be slow. The US Postal service is generally the most affordable way to ship, but not the most reliable. If you suspect this is the case with your order, please contact us.

Rush Delivery - I have an event this weekend, can I get my order on time?
If the item(s) you want to order are in stock, we can generally have orders delivered within 1 business day. There will be additional shipping charges, but we take pride in the fact that we can have your item delivered tomorrow. Please contact us

for delivery availability.

Church Orders - Do you offer discounts on large orders for church groups?
Quantity discounts depend on the quantity and price of each item being ordered. For a personalized quote for your group, please contact us.

International Orders - Do you ship to other countries?
We send orders primarily to Canada, Australia and the UK. We can send to other countries, but delivery times may be longer. We cannot guarantee a delivery date with orders shipped to other countries. Hablamos español!

Outside Engraving - Can you engrave the outside of a ring?
We can only engrave the inside of our rings. The outside of the ring remains the same as in the picture.

Large Order Timeframe - How much time will our church need to have a large quantity of items delivered?
It depends on the quantity, but to avoid paying expedited shipping costs, please allow up to 3 weeks for larger orders.

Engraved Ring Exchange - Can I exchange a ring that has been engraved?
Engraved rings cannot be exchanged or returned since they can not be re-sold.

Money Order - Can I place an order using a check or money order?

Send us information with the items (name and SKU), the size (for rings), and a check payable to: "Purity Jewelry" for the total (include any shipping charges) to: 35 N 1330 W, Orem Utah 84057. Any order paid for by check will not ship until the check is cleared, which is approximately one week after the check is received.